As more communication up and down the line at work is done electronically, face-to-face discussion can easily fall by the wayside. While the speed and volume of communication increases with e-mail, voicemail and instant messaging, some of the dialogue and personal touch can start to disappear.
A global survey shows that 67 percent of senior executives and managers say their organization would be more productive if their superiors communicated more often by personal discussion. While they desire more personal discussion from their superiors, however, the top personal method of communicating for these same business leaders is e-mail, based on the survey by NFI Research.
“Too many people take the easy way out and try and do everything via e-mail and in a lot of cases consume more time on both sides of the equation than they would have by simply picking up the phone or going to see the person,” said one survey respondent. “I often find that when I look the other person in the eyes and ask them something I get far more than I ever would over e-mail.”
“Personal discussion is the foundation of communications,” said another respondent. It enables all of the other forms of communication. Having a personal connection builds trust and minimizes misinterpretation and misunderstanding.”
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